{"xsrfToken":"BGRO-04PA-1Y3C-ADRL_1d48d8da3a3e17e34a041ff6f483f4c81d2a044d_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/397f1648-551e-4d9a-ad61-74e4b4cd7a9e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYWVmNTY1NS05NWJhLTQ0ZTQtYWM2YS0wN2NmZmJhMTRlMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5N2YxNjQ4LTU1MWUtNGQ5YS1hZDYxLTc0ZTRiNGNkN2E5ZSI6WyJyZWFkIl19LCJleHAiOjE2MDE0NzU5MDgsIm5iZiI6MTYwMTQ3NTI0OH0.qw_uTA6L1kTzwbkdsmOG4WeUZNOp0qxP9ZRUqnR-UA0&client=faef5655-95ba-44e4-ac6a-07cffba14e0c&mode=fit","logoId":"397f1648-551e-4d9a-ad61-74e4b4cd7a9e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the fjorge Managed Service Desk","sharedPortalName":"fjorge Managed Services","userInitialAnnouncementHeader":"Reminders:","userInitialAnnouncementMessageWiki":"<p>Once you've created your ticket, you can return to your Dashboard by clicking on your Profile Icon in the upper right corner.</p> \n<p>You can Cancel or Close your ticket at anytime. Within your ticket, in the right column, you will find the associated buttons. You can also return a ticket from your \"backlog\" to Active Development.</p> \n<p>fjorge Managed Service Desk utilizes automated messages when we haven't heard from you in a while. Log into your account to keep the ticket moving anytime you receive a prompt!</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the fjorge Managed Service Desk","sharedPortalName":"fjorge Managed Services","announcementHeader":"Reminders:","announcementMessage":"Once you've created your ticket, you can return to your Dashboard by clicking on your Profile Icon in the upper right corner.\n\nYou can Cancel or Close your ticket at anytime. Within your ticket, in the right column, you will find the associated buttons. You can also return a ticket from your \"backlog\" to Active Development.\n\nfjorge Managed Service Desk utilizes automated messages when we haven't heard from you in a while. Log into your account to keep the ticket moving anytime you receive a prompt!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#125a6b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portals":[{"id":"4","key":"ad","name":"App Managed Services (AMS)","description":"<p>This portal is for App Managed Services clients, meaning you have a plan for your App or Web App.</p>\n\n<p>Your fjorge App Managed Services team is here to help you get through technical problems, answer questions regarding your website or app, and help get you back to business as usual. Tickets are generally responded to within one business day. We encourage that you submit a ticket as soon as possible, giving our team at least 2 business days to get started or provide a plan for next steps for more complex issues.</p>\n\n<p>fjorge Managed Services team is available from Monday-Friday from 9am-5pm CT. </p>\n\n<p><b>TUTORIAL VIDEO:</b> This video is a little outdated, but does provide helpful step-by-step instructions for submitting a ticket. <a href=\"https://fjorgedigital.com/fjorge-maintenance-ticketing-system-resources/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://fjorgedigital.com/fjorge-maintenance-ticketing-system-resources/</a></p>\n\n<p><b>EMERGENCY TICKET:</b> If you have an emergency (down app, security threat/malicious activity, payment processing issue (e-Commerce) or over 50% of your app is not functioning), Submit an Emergency Ticket here: <a href=\"https://fjorgedigital.com/contact/submit-a-ticket/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://fjorgedigital.com/contact/submit-a-ticket/</a></p>\n\n<p>To reach the App Managed Service Project Manager, email steven.charbonneau@fjorgedigital.com.</p>","portalBaseUrl":"/servicedesk/customer/portal/4"}],"sharedPortal":{"name":"fjorge Managed Services","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}

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